Indian Overseas Bank — amount debited from my account but not credited

Address:

Bhavnagar, Gujarat, 364001

Dear sir,

I am having an account in iob bank, bhavnagar branch, the atm of the bank is always closed so we have to withdraw money from different bank atms.

On[protected] at atm - sbi-dadasa at 22:57:07, i tried to withdraw an amount of 10, 000 but the transaction was not completed and my account was debited by 10, 000 so again i tried to withdraw the same amount in same atm at 22:58:20 and this time transaction was completed and my account was again debited by 10, 000 but my first transaction amount which was incomplete the debited amount was not credited back.

So on[protected], i gave a written complaint to iob bank, bhavnagar branch then after so many days gone i always call them but they are not giving me any correct answer they are only saying that atm is not of our branch that is sbi atm we have sent the complaint to them they are not answering.

10, 000 is a very big amount for me and, it is 3 months gone and i have not got my money back.

So sir please do needful on the above-said matter, for reference i have attached screenshot of the message came during the transaction on mobile.

My mobile no. Is +91-[protected] and my account no. Is [protected] iob bhavnagar branch.