[Resolved]  Indian Overseas Bank — imps transaction done but money not transferred and deducted from my account

Address:

Chennai, Tamil Nadu, 600034

My name is r sivakumar and i have an account with iob perambur branch, my account number is -[protected].

I did imps transaction today twice. The details are as follows:

Trtr/[protected]/imps/[protected] at 12;02, i did the transaction to a sb account with syndicate bank, i received an otp and when i did the transaction it was showing as error and the money did not get credited into the account of the other person and i did not receive any message stating that money has got debited from my account, the transaction amount is for 6550 india rupees. The amount of 6550 is deducted from my account.

Trtr/[protected]/imps/[protected] at 12:04, i did a transaction to a current ccount with hdfc, i received an otp and when i did the transaction it was showing as error and the money did not get credited into the account of the other person and i did not receive any message stating that money has got debited from my account, the transaction amount is for 6550 india rupees. The amount of 6550 is deducted from my account.

In both cases there was only an error in the transaction shown in the computer but the money has got deducted from my account, i tried calling the customer service number to inform my issue, the toll free number was busy, i called this number[protected] after many attempts i spoke to a lady and she told me for imps i need to speak to a number [protected] and the number has always been busy and i could not complaint, kindly resolve my issue at the earliest.