Indian Overseas Bank — "payment failed" to passport portal was not credited

Address:

Kolkata, West Bengal, 700094

Ref my sb a/c [protected] in your patuli. Kolkata branch

Dear sir,
I am to inform you that on 18/1/16 an amount of rs.1199/- was debited from my account against the application charge for passport. But when i checked the status, payment failed was shown along with a statement that the amount would be credited in my account within 7days. After that period i went to the manager and submitted a written complaint. Unfortunately i being a senior citizen with increasing forgetfulness, forgot the whole matter. Now when i need a passport, i suddenly remembered the case. Most probably this was a mistake from your side also. The said money should have normally credited in my account.

I, therefore, request you to kindly take necessary action and credit the amount to my account.

With regards,
Sweta agrawal