[Resolved]  Indian Overseas Bank — regarding my refund amount from airtel

Address:

627811

Dear sir,

My account#[protected].

Regarding my txn no -1. Ecom-bharti airtel limited mumbai in-v[protected],
2. Ecom-bharti airtel limited mumbai in v[protected],
3. Ctrus-[protected][protected]@869849 for recharge rs.1000 for three times my airtel sim through iob internet banking by use airtel app.

But problem txn failed due technical issue from airtel side for above first two txn (V[protected], v[protected] and i received message from airtel your txn failed. But third txn was successful ([protected][protected]@869849) for your reference i attached airtel message, pls see the attchment.

I already spoke to airtel customer care, they told your amount sent to bank. If not credit your amount still in merchant side. So they told conduct your bank with below acquirer reference number, (Arn[protected]v[protected], 20181109v[protected].

So pls check above issue as soon as possible.

Note: below i attached airtel customer mail.

Thanks®ards

Thivan mydeen

[protected].

Archive

Move

Delete

Spam

Re: [protected] (Conrc[protected], conrc[protected])
Yahoo
/
Inbox

121
To:
Thivan mydeen

28 nov at 12:16 pm

Dear thivan mydeen,

Warm greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, i regret the inconvenience caused to you.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 678790. Hence, we request you to contact with respected bank and check for the same.

As revert from service request number conrc[protected], we would like to inform that the recharged of rs.1000/- on date[protected] with transaction id[protected], the amount has already refunded with arn no 680040. Hence, we request you to contact with respected bank and check for the same.

Thanks for reaching out to us. Delighted to assist you.

Best regards,
Vuruvakili amrutha
Advisor : customer experience
Bharti airtel ltd

On tue, 27 nov 2018 at 12:14 pm wrote:
Dear sir,

Remainder

What happen below issue.

— forwarded message —
From: thivan mydeen
To: [protected]@airtel.com
Sent: monday, 26 november, 2018, 4:11:01 pm gmt+3
Subject: re: regarding my txn enquiry

Dear sir.

As per below mail you promise me we solve
Your issue on 26/11/2018 on 5:00pm.

But still no reply from your side what happen?

Anticipate your prompt response.

Thanks®ards

Sent from yahoo mail on android

On fri, nov 23, 2018 at 11:47 am, 121
Wrote:
Dearthivan mydeen,

Warm greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, i regret the inconvenience caused to you.

We would like to inform you that your concern has been registered with reference number conrc[protected] and conrc[protected] which will be resolved by :[protected]:00 pm.

We request your cooperation until such time.

Thanks for reaching out to us. Delighted to assist you.

Best regards,
Shoaib pasha
Advisor : customer experience
Bharti airtel ltd

On thu, 22 nov 2018 at 01:39 pm wrote:
Dear sir,

My mobily number:[protected]

I recharge through on line by net banking on 9/11/2018.

Txn# :[protected],[protected]

Above this two txn failed but you debit my account two times of rs 1000.

Then next i received message from you it will refund with in 7 workings day.

But still i did nor received any refund.

So pls clarify above issue as soon as possible.

Below i paste your meassage.

(Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.

Rs.1000.0 online recharge of airtel mobile [protected]; txn id[protected] has failed due to a technical issue. Refund will be processed within 7 working days.)

Thanks®ards

Thivan mydeen

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

“confidentiality notice this e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

“confidentiality notice this e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”