[Resolved]  Indian Overseas Bank — transaction failed but money not yet refunded

Address:Chennai, Tamil Nadu

On sep 4 2017, i have done a rs. 2500/- transaction for payzapp account from my iob bank debit card number : 4221xxxxxxxx7227

That transaction failed but rs.2500 has been debited from my account.

Asked payzapp... They have given the arn numbers..

Please find below

Arn no:74799207247001076008517
Rrn no:[protected]

My iob account number - 164xxxxxxx13904
My registered email id with iob -
[protected]@gmail.com

Sent all these details to iob via email but still no response 😬

Called iob customer care many times, they gave one number, again that person gave another number finally the end point number is also always busy..

What is this??

It's two months now 😑

When will i get my money?
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Dec 15, 2017
Complaint marked as Resolved 
I got my money today 😊. Because of my IOB branch Madam, So many thanks to Chromepet, Chennai Branch Mam, asst manager!. (not to the Manager 😜) She lodged a complaint by asking me all details and within 2 days I got refund. So if u experience any failed transaction, don't call customer care, or rely on email support. Even you did online transaction, if it's failed. Immediately go to your corresponding bank directly and ask them to lodge a complaint and then get ur complaint ID. Thanks
Indian Overseas Bank customer support has been notified about the posted complaint.
Dec 15, 2017
Updated by ram_2014
I got my money today 😊.
Because of my IOB branch Madam,
So many thanks to Chromepet, Chennai Branch Mam, asst manager!. (not to the Manager 😜)
She lodged a complaint by asking me all details and within 2 days I got refund.

So i[censored] experience any failed transaction, don't call customer care, or rely on email support.
Even you did online transaction, if it's failed. Immediately go to your corresponding bank directly and ask them to lodge a complaint and then get ur complaint ID.
Thanks
Complaint comments 

Comments

Respected Sir / Madam,

I have lost my Debit Card on 27.11.2017.
pls block my ATM card.
My A/C Details are as below.

Bank Details

Name: R.K.RAMASAMY
Bank: Indian Overseas Bank
Branch: TUTICORIN MAIN BRANCH.
A/c No :9951
MICR Code:[protected]
IFSC Code: IOBA0000100

Mob no : [protected]
Respected sir/madam
Iam dhanalakshmi l
My a/c [protected]
Please change my number
My old number is [protected]
To [protected]
THANK YOU

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