Indian Post Office — I am complaining about careless postmaster

Address:

Sultanpur, Uttar Pradesh

Hello sir!
This is complaint about postmaster of our area. I applied a pan card before one month so pan came at my branch post office but postmaster returned my pan and he gave reason of return"there was not available at this home address" while 24 hour all person available at my home. He never come at my home and he did not inform me about this while he has my phone number. It complaint not only for me but all villagers he is a teacher also and postman, he never comes in village or home if anyone knew about his letter then go to post office and collect, he tells to that man about all letter of his villagers then he inform or not to everyone in village.

I order a online parcel so it reached at our branch post office but he did not inform or deliver to home but i tracked my parcel & i went p. O., it was an advance payment with included delivery charges but postmaster take 100 rupees on every letter or parcel for giving and not at home if we go there but still he take charges why?

It is two time his careless for me but he does always for everyone and postmaster never comes at home and never inform us. He do duel duty a teacher and postmaster. Thanks
Details:-
Sub post office: akhandnagar
Our branch office: allipur saravan
Taluk : kadipur
City: sultanpur, uttar pradesh
Pin code: 228171

Please help us all we are waiting for resolve.