Indian Postal Service — packet not received

Address:Faridabad, Haryana, 121007

My husband sent a small packet through usps first class package international service tracking id la[protected]us from u. S to faridabad india
The packet has not been received yet and is lying with indian postal service
I have checked indian postal website, it says the postal deputy has received the packet on 16.05.2018
I am contacting postal service for further details but they are not telling anything
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Most post offices in Bhubaneswar are not accepting tamper proof courier packaging. They insist on parcels to be cloth wrapped by persons sitting outside the post office.
I don't think it is mandatory for the parcels to be cloth wrapped. How can cloth wrapping secure better than tamper-proof courier packaging.
The consignment CH[protected]IN has not been sent to the customer. Could see details yesterday and today they have vanished. It's effecting our business.

This is a bad experience

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