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Indian Railway Catering & Tourism Corporation [IRCTC] — 17310 water bottle mrp 15, train catering people charged 20

I took a kinley water bottle on train 17310 departed from vasco on 12th march 2018, which mrp is written ₹15 but railway people charged me 20₹ saying that this is the cost. If want to buy then buy. I think this should not be happen, they are charging excess amount just because people need have no other option and even that train was late on that day, so these is compelete fraud . I Request you to kindly take strict action against . Even a cup of tea costs me ₹10
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Mar 15, 2018

Complaint Status

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Mar 10, 2018
gpsk77044's response
I have not refund amount detail below
1-transaction id [protected] cancel id [protected]date 1-3-2018 amount 280

2- transaction id [protected] cancel id [protected] date 1-3-2018 amount 275
Complaint comments  4 CommentsShareTweet

Comments

I have cancelled the booked ticket on 3rd of march 2018 but refund amount is not reflected yet in my account, please do need full.
details are as below:
Transaction id: [protected]
Cancellation/Refund ID: [protected]

I have not refund amount detail below
1-transaction id [protected] cancel id [protected]date 1-3-2018 amount 280

2- transaction id [protected] cancel id [protected] date 1-3-2018 amount 275
No seat available .Transaction dropped, But my amount was debited from my account. what should i do
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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    18%
    Complaints
    9850
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    0
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    1729
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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