Indian Railway Catering & Tourism Corporation [IRCTC] — account debited but ticket not booked

While booking one sleeper ticket from cuttack to howrah under tatkal quota for traveling from cuttack to howrah on 24/03/2019 my account has been debited for rs.415.49p and ticket not booked. Refund my rs.415.49 immediately. Surprisingly irctc site says no response from bank. Are you joking? Bank debits the account payment goes to one 97 communication, but ticket not booked. Now process of submitting complain. It has been a regular feature while booking ticket, account is debited and ticket not booked. Both bank and irctc probably are operating on a outdated server. Who is liable for this farce?
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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