Indian Railway Catering & Tourism Corporation [IRCTC] — amount debited from account but no ticket booked

Address:	560084
Website:	www.irctc.co.in

I had done irctc transaction on irctc mobile app for train ticket booking from jolarpettai to salem for three passengers on 29-april-2018 for
Rs. 495 paid from my indusind bank savings account no. 160xxxxx825 at bangalore using my debit card no. 43x3-xxxx-xxxx-x975 through
Razor pay gateway.

The amount got debited but do not see any irctc booking id correspondin
To the above transaction on my irctc login. I raised the complaint
With irctc, shared the transaction statement of my account but do not see proper replies and get only auto reply mails.

I had followed up with indusind bank (Over email) on the failed transaction and said it has been paid to the merchant bank of irctc and indusdind bank had raised a dispute on the bank but merchant bank has rejected saying the service has been availed. If the service has been availed
Why i do not see the any transaction correponding to on my irctc login??

I also followed up with razor pay gateway cc and they are also denying the transaction id provided by indusind bank does not match with their records.

I'm unaware whom to follow up with to get back my money and afraid
O[censored]sing card based transactions online.

I have all the proof of the bank statement reflect the failed transaction and email conversations with irctc, razor pay and indusind bank as well.

Need the refund of the debited amount from the irctc merchant bank or payment gateway.

Regards,
Prabhu shankar
Bangalore