Indian Railway Catering & Tourism Corporation [IRCTC] — Amount deducted but ticket not booked

Address:Mumbai City, Maharashtra, 400019
Website:www.irctc.co.in

I recently booked a ticket for Panchavati Express(12109) from Nasik Road to Dadar
Date of Journey- 02 Jan 2017
AC Chair Car
Name- Adhiraj Shinde

The amount got deducted from my bank account but ticket did not get booked due to error on the IRCTC MOBILE APP
I have contacted IRCTC atleast 10 times via email but they do not help at all. Also their phone line is forever busy so even that option is closed.
Kindly refund the amount, so that I can make a new booking.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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    Indian Railway Catering & Tourism Corporation [IRCTC] Address
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