Indian Railway Catering & Tourism Corporation [IRCTC] — amount not refunded by irctc

Address:

Nainital, Uttarakhand, 244715

Dear Sir,

I have booked a Ticket PNR Number: [protected] with 14014 / SULTANPUR EXP from ANAND VIHAR TRM (ANVT) To: MORADABAD (MB) & Booking Date is 15 Jun 2018 & Journey Date is 16 Jun 2018 16:25 Hrs. We have a Patient for which we have visited at Sir Ganga Ram Hospital, we are returning from Delhi to Moradabad. We have reached at Railway station on time but found train is running late but no confirmation for exact time. After almost spending 03 Hours we came to know that The train is found late by 9 Hr 20 Min so we have booked a Cab & return from Anand vihar to Moradabad. After that we have file TDR but TDR status shows CR REPUDICATE. We are one of the Loyal Customer of Railways but this time we are very dissatisfied from Railways. Here i want that Railways should refund my Booking Ticket amount because if Train is late more than 03 Hours, This is not Customer responsibility. We can wait more than 03 Hours but we have a Patient so we cannot wait till 09 Hours. This is not acceptable from Railways. So we request you to please refund my Ticket amount.