Indian Railway Catering & Tourism Corporation [IRCTC] — bedrolls are not provided

Address:East Godavari, Andhra Pradesh, 533005

Pnr no [protected]
We are travelling from samalkot to berhampur. You are charging 400/- more for the special train. But the thing is that you should provide the basic facilities to the passengers. The concerned coach boy is not providing bedrolls to the customers. Then how the passengers will travel??? His version is he was provided with 150 bedrolls but the passengers are more than 500. Then how can he adjust the same? This is ridiculous. It is showing that how the railways are caring about the passengers basic requirements.
I need an answer to my above issue.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Had booked tkt with pnr [protected] for 26 Apr 2019 for senior citizens age 76 & 70 berts alloted b1 30 upper berth & b1 32 side upper berth train Rajdhani Exp 12433 ticket from Nagpur to H Nizamuddin. Help in getting lower berth.
Railway says they have quota for senior citizens so where are those seats?

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