Indian Railway Catering & Tourism Corporation [IRCTC] — berths are not allotted as per the choice even after correct option selection

Address:	560103
Website:	IRCTC.CO.IN

On[protected] i did a booking from boarding point kjm to ctc and while booking i had selected the below preferences

1. Book only if confirm berths are allotted
2. Book, only if all berths are allotted in same coach

However ticket got booked but berth was not allotted as per my choice which i had given at the time of booking (2 side lower and 1 side upper). Instead of this i have been allotted all upper berth.

Here my concern is why the ticket got booked when berth has not been allotted as per my choice even after selecting book only if confirm berths are allotted.

Just imagine my mother who is a senior citizen and how she will take the upper berth which you have been allotted. I ma really disappointed with this. When i had selected both the option why it did not work out and on what basis ticket got booked without not providing the preference berth.

Pnr-[protected]

Thanks,
Shakti prasad behera