Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — extra catering charges debited on ticket booking

nv7

from Gurgaon, Haryana

Website:

www.irctc.co.in

Referring to pnr [protected] for ticket booked on 16.12.2017 for travel from newdelhi to katihar, catering charges of rs. 825/- was extra charged along with my ticket charges.

The catering charges was not mentioned while enquiring the ticket fare before booking.
For same train when round ticket was booked from katihar to new delhi ; no catering charges were debited.

Kindly refund the extra catering charges debited.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by nv7 Referring to pnr [protected] for date of jaourney 20.01.2018 for train no 12309, the booking was cancelled by irctc as the train was cancelled.

The ticket fare was rs. 3830.00 and refund amount shown for the same is rs. 3450.00.

When the train was cancelled on the part of irctc, why cancellation charges of 380/- is debited.

Please refund my entire ticket amount of rs. 3830.00 asap.