Indian Railway Catering & Tourism Corporation [IRCTC] — Cancellation of a train en route

Website:www.irctc.co.in

I had boarded Viswabharati Fast Passenger on 23/04/2017 which departed fromHowrah station at 4:40 pm and was scheduled to reach Bolpur station at 7:35 pm (PNR [protected]). Due to severe storm on the way the train got delayed. It was even halted at Burdwan junction for almost over 3 hours (9:15pm-12:50pm). It resumed journey but shortly came to another long halt a little before Talit Station (the next station after Burdwan junction). Several other trains on the same route were allowed to pass though. On multiple queries we were ascertained that although it might take a bit longer, the train would certainly assume its normal course of journey but it did not. At around 2:40 am suddenly the TT in our compartment viz. C1 declared that the train wont go any further. We had no other way than to get off the train with our heavy luggage and wait at Talit station to board Kaviguru express. There was an elderly lady too who had to bear the brunt of the irresponsibility of the railway authorities.
In this respect as a solution I just request the authorities to take necessary steps so that a train is not cancelled en route and even in extreme situations passengers should be intimidated about the cancellation of a vehicle en route and measures should be taken to help them board another train on the same route. Also, I would like a refund of the fare from Burdwan junction till Bolpur Station as a least compensation for the harassment caused.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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