Indian Railway Catering & Tourism Corporation [IRCTC] — Complaint against the Ticket Collector on 29th April 2017

Address:	Thane, Maharashtra, 401207
Website:	irctc.co.in

To whom so ever it may be concerned,

I had such a horrible experience with IRCTC recently and I feel miserable I hope someone reads this and reverts

So as you see the attached ticket, I booked my ticket online IRCTC Application, I had to attend a wedding, where I had to be in Goa early Sunday morning as the wedding was on the same day.
Since I recently came from abroad I wasn’t aware about the rule of waiting list in an AC compartment hence I boarded thinking I would be given a confirmed seat

Unfortunately I was roaming around the coaches trying to find a seat for myself and finally when a Ticket Collector came in I approached him honestly with my issue to help me out but guess what he does?? He asked me to get off at a station called ‘Panvel’, plus on top of that he told me give me 2000/- rupees then I will sort you out somewhere may be, I alone a lady without any company, with no idea about the station got off at the station at 12.30am (midnight), I tried to convince him to help me out but he just shunned me off and threw me out of the train

I can understand IRCTC has their own rules and regulations but at least an alone lady without knowledge travelling alone should be given some preference or there should be some humans out there who understand that throwing a lady at 12.30am in the night out at an unknown station is unacceptable

Really sad the way Ticket collectors can behave with people, No wonder Indian railways are not really appreciated for their service and India just wont grow because people stopped being human, Would he have done that to his mother, daughter or wife???

I really hope someone looks into this and I hope no other lady would face this

I have personally decided never to travel through IRCTC ever again in my life

Regards,
Crystal Sharon Gonsalves
Front Office Executive
Radio One, 94.3
Mumbai
Tel: 61364904/[protected]