Indian Railway Catering & Tourism Corporation [IRCTC] — convenience fee not refunded for cancelled train - covid 19

Pnr numbers below has got cancelled due to train cancellation due to covid.
Pnr numbers:
[protected]
[protected]
[protected]
[protected]

The refund amount is not including the paid convenience fee plus gst. However itcts send mail that they are giving full refund. But irctc customer care mentioned that convenience fee is not refundable. The irctc should make everyone clear about the refund amount. Either the convienece fee is refundable or not refundable.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dear sir my train was cancel but not recive tickets amount ticket information is given below

PNR no. [protected]
Jounery date. 29march2020
Booking date. 9march2020
Name. Omshankar

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