[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Delay in Disbursement of Air Ticket Cancellation Refund Amount

Address:	New Delhi
Website:	www.air.irctc.co.in

I had booked my onward air ticket from Pune to Delhi on Air India flight AI–850 departing from Pune on 21/03/2023 at 6:50 PM, and my return air ticket from Delhi to Pune by Vistara flight UK–973 departing from Delhi on 22/03/2023 at 8:50 PM. Being a Government of India employee working as Director in a CSIR laboratory in Pune, both bookings were done online through the IRCTC air travel reservations portal. On account of an unexpected emergency on 21/03/2023, I had to extend my proposed journey by 2 days. IRCTC was intimated about this reschedule on 21/03/2023, almost 4 hours prior to my scheduled departure by AI–850 from Pune on 21/03/2023.

While IRCTC arranged to reschedule my proposed return journey from Delhi to Pune from 22/04/2023 to 24/03/2023 by Vistara flight UK–973 departing from Delhi at 8:50 PM, I was told that a similar reschedule was impossible for my onward journey from Pune to Delhi from 21/03/2023 to 23/03/2023, due to non–availability of reservations by the same airline Air India AI–850 departing from Pune on 23/03/2023. Therefore, I was asked to cancel my one–way onward air ticket from Pune to Delhi on AI–850, and arrange for a separate reservation by a different Air India flight from Pune to Delhi on 23/03/2023. Accordingly, the cancellation of my one–way onward air ticket from Pune to Delhi by Air India AI–850 (IRCTC Booking ID: [protected]; Airline PNR: 5F8FXY) was done on 21/03/2023. I was intimated that the refund amount due to me from IRCTC is Rs. 24, 781/=, after all deductions on penalties. The cancellation invoice was also emailed to me forthwith (attached to this complaint).

I was informed by Air India that the refund amount due to me has already been processed by the airline and forwarded to IRCTC. However, the refund amount of Rs. 24, 781/= due to me from IRCTC has still not been disbursed to me, despite repeated telephonic reminders and follow–up emails for over the past one month. Hence this complaint for redressal of my grievance, and refund of the amount due to me at the earliest.

Request your timely intervention on this matter for resolution at the earliest.

Regards,

Kishore Sreenivasan.