Indian Railway Catering & Tourism Corporation [IRCTC] — delay in train

Sir
This is to inform you that i have reserved ticket pnr:[protected] for 15025 mau anand vihar exp. Dt. 20/03/2018 which was scheduled to leave from akbarpur at 2.15 noon. But to my disguise i am still at akbarpur station at 9.40 night waiting for train.
I approached station staff. But they too have no idea about the train.
No announcement is been for the delay.
No reason for delay.
I request you to kindly know me the reason for the delay. As i have preplanned schedule for tomorrow. And reply me who is responsible for this mental and physical harassment as it is more than 7 hours i am suffering for no fault of mine.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

I am traveling regularly in train number 22959. It is always late specially between Ahmedabad and surendranagar. Kindly understand the importance of time of thousand peoples travelled in the train.
In Ambala cant jn. (umb) on 15/3/2018 at 20.30 on plateform no 1 water vending machine is not working.
I asked for water but the boy standing said that we dont have water, i asked for normal water but normal water is also not avaliable by this many many passengers are facing problem. So I request you to take care of machine.

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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