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Indian Railway Catering & Tourism Corporation [IRCTC] — did not receive the refund.

I am facing a problem with my refund. I booked a ticket for rs.5040 the amount was debited from my icici bank account through paytm gateway. Now the irctc is showing that refund is done to some paytmag, but i have not received any refund yet. And the worst thing is that neither irctc, nor paytm is taking any responsibility. I was searching about it and found many cases on this site about the same problem. I don't know whether you can solve it or not but right now least i can expect is an answer.
This is the mail i received from irctc:
An amount of rs 5030.0 deducted against irctc txn id [protected] on 06-dec-2017 will be refunded as your ticket could not be booked / service not rendered.

Complaint Status

[Dec 12, 2017] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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