[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — double-booking for single journey due to irctc website error

Address:

413003

I have been a regular user of the internet ticket booking system of irctc and have done many reservation in the past successfully. No complaints until now.
On 30 july 2018, i tried to book berths for my wife and myself on a train from pune to hyderabad. I followed the normal procedure till making payment. But, instead of getting the screen reading "congratulations! Your ticket has been booked..." my screen showed as if i've been logged out. So, i tried again. Same result. A little later, i saw two smses on the mobile phone indicating two bookings for the same journey and two deductions from my bank account.
I wrote to [protected]@irctc.co.in explaining the problem and requesting refund of one ticket; but they have refused to to do so saying it's my own fault and hence must bear cancellation charges. My booking details are:-
1. Pnr no. [protected] booked at 09:38am ; 2. Pnr no. [protected] booked at 09:43 am. 3. Both booked on 30 july 2018. 4. User id - shkul2005. 5. Date of journey - 10 nov 2018.
I request you to intervene and arrange refund of one ticket.