Indian Railway Catering & Tourism Corporation [IRCTC] — fare not refunded

Hi sir / ma'am,

I had booked a ticket from njp to bangalore cantt. For 14th oct 2017, which got canceled due to non-confirmation of the same. Irctc says that they have refunded the amount and has sent me the proof for it, but sbi has not credited the amount to my account. I went to my home branch bank (Kurseong) to inquire. But, sbi says that they have not received any payment from irctc, and also there has not been any transaction in my account in the past few months. And, none of the phone numbers provided by irctc work, so i can't even contact them directly. Please look into the matter with concern asap as it is pending for more than two months.

Below is the transaction details that irctc has sent.
Pfa