Indian Railway Catering & Tourism Corporation [IRCTC] — filed tdr but refund denied

I booked 2 to tickets on 23 june 2019.
3rd ac and sleeper. Both were rac.
So immediately after charting, i filed tdr for sleeper and traveled on the ac ticket.
After 3 months railway is saying that the passenger traveled. And asking for proof.
I have the email of confirmation of the tdr. Which shows the date and timing, that the railway received my tdr request atleast 3:30 before train departure.
Screenshot of the email is attached is photo section.
+1 photos
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