Indian Railway Catering & Tourism Corporation [IRCTC] — getting w/l ticket until the seats are available in tatkal

Address:Amravati, Maharashtra, 444604

During the online tatkal reservation of mumbai amravati train there are 97 available seat show and during my process it is available and when i book my ticket it is in w/l 7 after that i go and check for another ticket there are 50 tickets more available how it is possible there is something problem or any fraud thing. I have book when seats are available and i got w/l. Take this complaint as serious note and provide me the available ticket.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dear sir,
An amount of Rs 620.0 deducted against IRCTC Txn ID [protected] on 15-Feb-2018, but ticket not booked.
i used icici bank debit card.
But amount is not refunded in my account...

I have forgot my irctc user id can u please help me with this issue
asheeshg04's reply, Feb 21, 2018
First, you should have the access of mobile number and email id which you had provided during IRCTC Registration.

If you dont remember IRCTC username.
Search your email box by keywords “ticketadmin”, you can find the registration mail sent by IRCTC when you had registered. This mail will be have your IRCTC username. In case, you have deleted the mentioned mail, you can simply request IRCTC oncare@irctc.co.in to provide the details by sending a mail through your email id.

2. If you dont remember password, you can use forgot password link of IRCTC IRCTC Next Generation eTicketing System to create new password. This can be done in two ways a) by submitting your security answer OR b) getting OTP on email/mobile number registered with IRCTC.
Irctc se mile refund ko mere a/c me refund kar dijye
Sir I forgot my id & password
My old email has closed bcz I forgot password
Then I create a new I'd on my old number then they says number already exist
What can I do for solve this problem

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