Indian Railway Catering & Tourism Corporation [IRCTC] — Hitting a passenger

Address:

Surat, Gujarat, 395006

IBM Vikas jotangiya travelling from Surat to vasai on date 20-01-17 III m barmer yeshvatnpur Express and I took a local super fast ticket from ticket Window and then I request TC to give me ticket for AC if possible then he gave me his seat in B8 coach seat no - 7.. but when I reach there there is already a passenger and the Coach attendant name Renu singh was there he told me that there is no seat vacant here and he hit me and thorough my luggage out of birth...Then Renu sing and two other coach attendant misbehave with me and hit me very badly...Sir this is not the method to behave with passenger... Please sir please I request you to please transfer them and take strict action against them...