Indian Railway Catering & Tourism Corporation [IRCTC] — irctc tdr status showing cr repudiate

Address:

Mumbai City, Maharashtra

Dear sir/madam, i had booked a ticket from mumbai to kudal journey date 5th sept 2019 for my parents who are senior citizens, but the train got late from more than 4-5 hours. I had filed the tdr on the same day at 5th sept 15:54:21 hrs. The status of tdr showing cr repudiate. They were was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
Pnr: [protected] transaction id: [protected]
Date of journey: 5th sept 2019
Ticket amount: 870.0
Tdr filing date: 5th sept 2019 15:54:21