Indian Railway Catering & Tourism Corporation [IRCTC] — IRCTC tourism 5 days package to Varanasi, Gaya and other places - Complaint

Website:

IRCTC

Dear Sir/Madam,

I booked IRCTC tour 5 nights and 6 days package for taking my Father and Mother in Law who are 79 and 75 years old along with me scheduled from 23rd February 2023.

Due to unseen family medical condition which I rightly brought it up with the IRCTC tour coordinator in Hyderabad Sashidhar requesting the cancellation of the whole trip and will be willing to submit medical reports to substantiate my cancel request and earnestly requested for a refund which is not a small amount for me and I also requested him to represent my written email to the higher management for a favorale consideration under exceptional medical grounds since end of February 2023 till date with repeated reminders and calls but only response I get is as per IRCTC rules amount is non refundable which i understand and agree. My request for a cancellation was unavoidable and therefore, I am bringing to your notice for requesting a favorable consideration without setting any precedence. This will help me to have the confidence and trust and loyalty towards Indian Railways and IRCTC.

Sincerely,
Rekha Gade
[protected]@gmail.com
WhatsApp or FaceTime - [protected] as currently I am out of India