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Indian Railway Catering & Tourism Corporation [IRCTC] — money debited from account but transaction status shows pending from bank end

To
The manager
Indian bank
Srm university, kattankulathur branch

Subject - money debited from account using upi but ticket not booked in irctc

Respected sir,
I had booked a ticket on sanghmitra express for the 3rd february on 30th january. I paid through bhim upi axis bank and according to the app the money has been paid to irctc, however when i logged into my account the ticked had not been booked and the transaction status was pending from bank end. It has not failed nor the ticket has been booked

I have not received the money back and the bank officials are saying if the transaction fails i'll get the money back, but the transaction has not failed according to upi.

Kindly look into the matter and refund the money.
Transaction id-[protected]

Pradeepti shekhar
money debited from account but transaction status shows pending from bank end
money debited from account but transaction status shows pending from bank end
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Complaint Status


[Jan 30, 2019] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
Hi
My pnr [protected] travel by lko new dehli shatabdi borading from etawh to Lucknow no irctc person give me a food or drink but in ticket you charge

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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
    8717
    Pending
    0
    Resolved
    1714
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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