Indian Railway Catering & Tourism Corporation [IRCTC] — money debited from account but transaction status shows pending from bank end

Address:

Chennai, Tamil Nadu, 603203

To
The manager
Indian bank
Srm university, kattankulathur branch

Subject - money debited from account using upi but ticket not booked in irctc

Respected sir,
I had booked a ticket on sanghmitra express for the 3rd february on 30th january. I paid through bhim upi axis bank and according to the app the money has been paid to irctc, however when i logged into my account the ticked had not been booked and the transaction status was pending from bank end. It has not failed nor the ticket has been booked

I have not received the money back and the bank officials are saying if the transaction fails i'll get the money back, but the transaction has not failed according to upi.

Kindly look into the matter and refund the money.
Transaction id-[protected]

Pradeepti shekhar