Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — Money deducted without booking ticket

Askari Rizvi

from Bansi, Uttar Pradesh

Website:

Irctc rail connect app

I was booking tickets for 2 adults who were willing to travel from jabalpur to nizamuddin station and payed the booking amount of 1459 rs to irctc connect through paytm ... Paytm transferred the amount to irctc which was recently added to paytm wallet by me but irctc neither booked the ticket for me nor showed that the booking cancelled and amount was deducted... I did received a dialogue box at the end that the seats would be in different coaches, i hit ok and nothing happenend.So what to know where is my money?

I should get a prompt or email right that the booking is cancelled and your amount will be refunded.

I contacted paytm as well they emailed me that the transaction was complete from there end and asked me to contact irctc.

What should i do next. I want my money back asap.. Its w big amount of 1459 rs

Do check all screen shots.. N give me the resolution please.

Thanks

Askari Rizvi

+4 photos

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Mar 1, 2017

Complaint marked as Resolved

Its automated as i contacted the customer care of irctc

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 26, 2017

Updated by Askari Rizvi Will someone help me with this?

Feb 27, 2017

Updated by Askari Rizvi My contact number is [protected].. Please contact me on the same asap

I just want my money back asap.. I spended the same amount of money again from a different way in order to book the same ticket.

One should notify me right??

Mar 01, 2017

Updated by Askari Rizvi Whom should i contact for the same issue now?

Mar 01, 2017

Updated by Askari Rizvi Please check this email and do the needful.

Thanks & Regards,
Askari Rizvi

[protected] Forwarded message[protected]
From: "Paytm Care" <[protected]@paytm.com>
Date: Feb 25, 2017 5:32 PM
Subject: Ref : 22642461 Your Query with Paytm Care (SF)
To: "[protected]@gmail.com" <[protected]@gmail.com>
Cc:

Dear Askari,

Greetings from Paytm.Com <http://paytm.com/> !

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant IRCTC your transaction under order [protected] was successful from our end. We would request you to kindly contact the merchant IRCTC customer care team for the order confirmation.

In case, transaction is failed at IRCTC end then refund will automatically added to your wallet with in 7 working days .

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service.

Regards,
Paytm Care Team

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Comments

Pra Win Shivarchaka

from Delhi, Delhi

I have filled tdr on 23/11/16. it is almost 90 days, but money is not yet credited to ma account. please do the needful.
tdr:274585
pnr no:[protected]
class:3 ac
date of journey:24 /11/16