Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Non refund

bnrao1908

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500047

I have booked e-ticket on irct website with pnr:[protected]. Transaction id: [protected].
I have cancelled the unconfirmed tatkal ticket on 15.5.17 and it is shown as rs.3920 refund amount sent to bank. As the amount not credited to my account, i contacted irctc c. Care where they say that there is a problem with banks gateway. When i cintacted the bank, they are asking ro furnish utr, which could not be given by irctc.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 27, 2017

Updated by bnrao1908 Hi. I have cancelled unconfirmed tatkal ticket on 15.5.17 with PNR.[protected]. An amount of Rs.3920 was shown as refund and status:Sent to Bank. Till date i have not got the refund credited to my account. A new ticket is being allotted to my mail reminder without disposing precious tickets. So far 47 tickets are generated for this refund. On enquiry with IRCTC customer care i was told that there is a problem with banks gateway. Hownlong IRCTC take to get my credit.

May 27, 2017

Updated by bnrao1908 FOLLOWING IS THE REPLY I GOT 7DAYS BACK.

Dear Customer,

We regret for the inconvenience caused to you. We have already given credit instructions to the payment gateway. Due to some technical problem in payment gateway, there is a delay in the refunding process. We assure you that the steps have already been taken for earlier refund and you may get the refund shortly. Please co-operate with us.

Thanks & Regards

Gajanand Choudhary
Executive, Customer Care
[protected]@irctc.co.in
www.irctc.co.in