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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — not received the mobile otp after payment to activate my account

I have registered for an online account with irctc to book tickets in your railways.
As I am from Sri Lanka I was asked and paid INR100.00 ++ for verification also. After 3 days of trying I still couldn't get my mobile verification OTP.
I wrote them every day. The first day someone actually replied but was no help at all.
On second and 3rd days now no reply is forthcoming also.
Every time I change my mobile I have to pay this INR100.00++ again and again but I do not get it verified so I can buy my tickets.

Is this a scam run by irctc to steal money from overseas clients.
If not why don't they activate my account after so many emails
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Comments

Sir my account balance is deducted on 15th June 2019 at time 20:14:31 to IRCTC-IPAY-MOBILEAPP, without my ticket get booked so you kindly requested to take necessary action to refund my money back to my account.
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Unable to book tatkal ticket through IRCTC, page cannot open, service unavailable
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    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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