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Indian Railway Catering & Tourism Corporation [IRCTC] — online ticket reservations

We tried to book tatkal railway tickets in www.irctc.co.in. there were seats available but after every payment, the transaction failed but the money was debited.
This is so ridiculous. I don't understand what is wrong with the ticket booking system.
It was so annoying that it says "transaction dropped. No seats available" and the money is debited.
Please escalate and build a proper system for the users.
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Mar 25, 2018

Complaint Status

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Mar 21, 2018
Adi Banerjee's response
Refund payment Rs 1540, Rs155 and Rs 155
Complaint comments  1 CommentShareTweet

Comments

Please refund my payment 1540 and 155 and 155

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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    18%
    Complaints
    9850
    Pending
    0
    Resolved
    1729
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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