Indian Railway Catering & Tourism Corporation [IRCTC] — online transaction failed but amount deducted from account

I booked ticket on 6 April transaction id [protected], transaction failed but amount of 1600 was deducted from my account, please refund the amount of 1600 rupees, today it's 11th April, 3 working days have already passed, kindly refund immediately to my account, sometime your customer care people say it will be refunded in 3 days and then sometimes they say it will be done in a week, pathetic service.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Sir
I have not received the refund for the attached tickets even after receving the refund status as money sent to bank. Please find out the attachment.

I was asked canteen's man for a Railneer 500 ml water botal. He didn't give me the botal and answer me, sir we have no stock of railneer. The supply of railneer water botal is not going on.

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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