Indian Railway Catering & Tourism Corporation [IRCTC] — overcharge passengers tea/coffee rs 10 not keep change for years-no action

I was a passenger traveled by train no.12618 pnr no. [protected] doj 16.07.17. Via pnvl to ers.. For tea i gave rs 10 first time and rs 2 returned to me. Another occasion i gave rs 10 first time rs 3 returned. And for more than 3 occasions i gave rs 10 and no balance (No change returned cheating returned and we have to assume that price is rs 10 for tea and coffee even though price rs 7 written on the cup mostly not readable by layman.. Hence collective looting and cheating of 30% profit for an average man having 5 tea daily amounting total for approximately 70 pax x 24 coaches x 5 tea/coffee per day making profit @ rs 3 =say rs 25000 per day. No body is there to check the waiters looting, may be the authorities were aware of it and getting share for months. This happened one years before also and i wrote a complaint having no responds. It means the process is going on for years. Long tem looting. Action must be taken immediately for the substantial amount of looting at the expense of average passengers hard earned money. Most of the passengers were passengers were keeping quiet. I already gave a written complain to ttr my mobile [protected] but no responds so far. Can the railways resolve this problem for potential passengers in future.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Respected authorities, i have filed a TDR on 7/01/17 and almost 180 days are past but the amount is not refunded to me till now.so i kindly request to the authorities to please bring back my ticket amount asap.

TDR details
Pnr no-[protected]
Cancellation id -[protected]

I was boarded from NDLS in Kashivishvanath Express on 16th July 17. A seller from pantry car catering service was selling coal drink and water at higher price then marked. When i asked about the price he said we have been told by pantry car.

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