Indian Railway Catering & Tourism Corporation [IRCTC] — payment pending from bank end - deducted from bank but ticket not booked

Address:

Chennai, Tamil Nadu, 600125

Payment of inr 1718 completed via upi but ticket not booked. Status showing as ‘pending from bank end’. Status of ticket is unclear, and is showing in pending transactions on the application. Kindly refund the amount or confirm the booking of the ticket.

Details included in screenshots.

Transaction id: [protected]
Shatabdi express
Mas - sbc
Tue 28 jan
Txn on 19 jan