Indian Railway Catering & Tourism Corporation [IRCTC] — refund for cancelled train

I have booked a ticket from ajmer jn to surat for 06-08-19, the train got cancelled due to rains/floods.
When i tried to cancel the ticket from irctc website it showed that the train is cancelled and refund will be done automatically. ( screen shot attached for same )
Till date i have not received the refund. Details of journey mentioned below:

Train no: 22996
Pnr: [protected]
Train name: aii-bdts sf exp
DOJ: 06-08-19

No resolution from irctc customer care
+1 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have tried to book tatkal ticket on 8th August 2019. Ticket booking got failed and an amount of 370rs debited from my bank account. Now it's passed more than 7 days. Still my money not refunded. I have contacted IRCTC customer support many times but they didn't solve my issue.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10790
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information