Indian Railway Catering & Tourism Corporation [IRCTC] — refund for the cancellation train

I have booked the Ticket on IRCTC Web site with details PNR No:- [protected] with Train No:- 12701 DOJ:- 7/9/17 From CSTM- HYD, the ticket was confirmed but at the last moment the Ticket was cancelled and i have received the SMS also, till then i have written mail to them and also scan copy attached of cancellation and got the request Cancellation ID:- 6684971
TILL NOW I HAVE NOT GOT MY AMOUNT REFUNDED
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