Indian Railway Catering & Tourism Corporation [IRCTC] — refund has not been initiated for failure transaction

Address:Ranchi, Jharkhand, 840002

Dated 20 Jan 2018 I tried to book a ticket from RNC to JHD but unfortunately transaction failed... Transaction ID -[protected]...after that I called to IRCTC customer help line number and they assured me that the amount will be refunded back to my bank account, but till now no money has neither refunded nor initiated inspite of calling customer care
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dir Sir,

Mobile OTP has not delivered to my SMS.
Since I need to book a train ticket departing 18th Feb, I would like to fix it ASAP.
my user ID on IRCTC is as follows.

ID: Satoshi37
Mobile : [protected]

This phone number is Singapore.

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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