Indian Railway Catering & Tourism Corporation [Irctc] — refund issue for cancelled ticket

 
1 Review
Andhra Pradesh, India
 redif on Apr 7, 2019
Hi team,

I had booked two ticket with pnr no. [protected] and [protected] for 18th feb 2019 night tain. But i had cancelled tha same before 1 day that is on 17th of feb around 1 pm. And i got the message that ticket cancelled and refund will be in account and i got the email for the same also, that amount is refunded in account but there is no credit till date.

So on 28 feb 2019 i wrote to irctc for the same and till date i have been getting the only on reply as below. And since 27th of march which was my last mail there is no response at all. There are all ways asking me to write from my registered email id but that is the on idwhich ihave registered in irctc and every time i am getting any ticket booking or cancellation confirmation in that id only. Till the date no refund with no proper response.

Please check, same response whenever they are responding...

Dear customer,

We would like to pass one information that if you face any problem in
e-tickets

like cancellation & online tdr filing then you have to send mail to

*[protected]@irctc.co.in* * from registered
e-mail id and

further tdr refund query in "*[protected]@irctc.co.in*

*. Apart from these query for booking
related general

queries like refund, ers, failed txn., online booking, password etc.
please send mail

to [protected]@irctc.co.in



we hope from the next time you will follow the same.



for any further assistance contact us on: - 24*7 hrs customer support at

[protected] /[protected]/[protected] or mail to: [protected]@irctc.co.in

Complaint Status


[Apr 07, 2019] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [Irctc] - refund issue for cancelled ticket