Indian Railway Catering & Tourism Corporation [IRCTC] — refund my money 840+180

Address:

Anand, Gujarat, 388001

Due to fake & unproper designed website of irctc, i faced very bad experience in irctc train of anand to mumbai bdts lok sakti
I had booked onlinetiket using irctc.co.in website of anand to mumbai bdts lok sakti on 14/3/19 in ticket they mentioned seats numbr 9, 10, 11 so i thought my ticket is booked and also transaction money of 840 also cut and payment receipt also generated so i also thought my ticket is conformed not in waiting list and journey date was 7/4/19 i was reached anand railway station at 10:0 pm lok sakti train arrived at 10:45 my father, my sister and my bhai went in to train we cheked seat number mentiond in our ticket but tc said that your seat is not conformed and booked. I was very shocked i said i have payment receipt of booked tiket and my transction fees 840 also cut then how could say that my ticket is not conformed and booked tc said your all 3 tickets are in waiting list i said if my all 3 tickets in waiting list then why they mentioned seat numbers 9, 10, 11 in ticket and cut the transaction money 840, and generate the payment reciept and i also said all these 3 tickts were booked 23 days before still in waiting list this is not possible tc said i don't know any thing your seat is not booked and in waiting i said showed me status waiting in my printed ticket he said i don't know, if you want to 3 seats then you pay 4000 rs i was very shocked if seats are not available & in waiting then how he said if you want seats then pay 4000 rs but i have imergency work in mumbai so i talked with t. C and paid 1200 rs and get 3 seats
In short irctc train online booking website is cheated with us, this website is tottaly fake, unproper mentainable websites my all 3 sets are in waiting list eventhough my 840 rs was not refund by them on journey date 7/4/19 even in irctc co in website are not provide option for refund money in waiting list case even in journey time or on journey date this government website is cheater and using customer's sweat money then earn illigal profit after this incident i immediately cancelled my return ticket mumbai bdts to anand it was also in waiting list even though they cut 180 rs for cancellation chargre how can they do even seats are not conformed and in waiting they should change their policy. If seat are in waiting list and it whenever cancelled then all the money without cancellation charge they should give all fees related to ticket to customer
So, i request my money 840 and180 rs with cancellation charge refund to me
Contact: [protected]@gmail.com
If you provide online train ticket booking service then,
1. I[censored]ser generate request for ticket booking for any destnation and seats are not avilable or pending or in waiting then you should not cut transaction money directly