Indian Railway Catering & Tourism Corporation [IRCTC] — refund not made

Address:Haridwar, Uttarakhand, 249407

My refund for two cancelled tickets with transaction id [protected] and [protected] has not been made. Tickets were cancelled on 22 dec 2017. I called icici bank but they have replied that refund has not been sent to the bank. I am calling the irctc helpline no. But it is continuously busy from the last five days.
Kindly do something to resolve the problem.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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