Indian Railway Catering & Tourism Corporation [IRCTC] — refund not made (pssg not travelled & train late more than 6 hours)

Address:

485001

Sir,
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system why it is repudiated by the system as if the passenger is not travelled & train is late by 6 hours,
It is clearly chked online that train is late by more 6 hours and i am having proof that psg not travelled then how railway says wrong for refund of amount.
Kindly chk & do the needful,...

Thanks
Girish saxena
[protected]
[protected]