Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received after 7 days of cancelled train

 
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No. 43 PWD main road guru reddy layout B narayanapura, Bangalore, India
I booked two tickets for mewar express (From udaipur to nizamuddin, 28th feb 2020). The train got cancelled. On redund status it is showing refunded on 1st march 2020 but i didn't recieve it in ky bank account. It has been 7 days now. I have asked my bank also they said they have no say in this. When will i receive my refund. I have tried contacting irctc customer care i didn't recieve a satisfactory reaponse from their end.

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[Mar 08, 2020] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] - refund not received after 7 days of cancelled train