Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received for cancellation

Address:Thane, Maharashtra, 401305

I have cancelled my ticket on 31st october but as on 14th november 2019 i have not received my refund. I have contacted irctc customer care and they are just telling me that its already refunded but they are not providing me any transaction details. I have contacted my bank but there is no such transaction occur till now.
Pnr no. [protected]
Cancellation id: [protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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