Indian Railway Catering & Tourism Corporation [IRCTC] — refund of cancelled tickets

Address:

498/b/a, Bvfcl namrup, Dibrugarh, Assam, 786623

Dear Sir,
On 4th May, I booked 4 tickets from Namrup to Guwahati of 26.05.2019 and 4 return tickets of the same dated 29.05.2019.
I cancelled all the tickets on 23.05.2019 but I have not received any refund amount for the tickets till now.
I inquired about the issue multiple times with the customer care executives with all the relevant documents however no accountability have been shown from their end.

Kindly look into the matter and intervene as required. The necessary documents have been hereby enclosed.

Thanks & Regards,

N. Gogoi

Mob.