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Indian Railway Catering & Tourism Corporation [IRCTC] — refund of failed transaction - online booking

I booked tickets from garhmuktesar (Gms) to delhi (Dli) and delhi (Dli) to garhmuktesar (Gms) on irctc website on 9 july 2019 but money is debited from my bank account and tickets are not booked. There is no refund received in my bank account till 18 july 2019. Irctc customer care did not give any satisfactory answer. Please issue me refund of tickets with bank transaction charges as soon as possible. Details are given below:-

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14555 / tanakpur dli ex
Garhmuktesar (Gms) delhi (Dli)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train number/name: 14556 / dli tanakpur ex
Transaction date: 09 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Complaint Status


[Jul 18, 2019] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    code
    Customer satisfaction rating
    20%
    Complaints
    8598
    Pending
    0
    Resolved
    1698
    phone
    +91 44 2530 0000
    location
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India