Indian Railway Catering & Tourism Corporation [IRCTC] — refund of ticket

Address:

Dhemaji, Assam, 787057

I had booked a ticket (of Rs 3425) having PNR No: [protected] on Suvidha Train with train number/Name 82642/KCVL GHY SUVIDHA from Kottayam to Guwahati on 21st May 2017.

But the train was delayed by 36hrs. So when I contacted the customer care for cancellation of the ticket, he told me to file TDR, but later I received an email that refund can't be made for Suvidha Train without giving the proper explanation.

Now I want my refund back. Please do the needful as it been one year. I am enclosing the communication made with IRCTC.

My Contact Details:
Uttam Gogoi
Contact No: [protected]/[protected]