Indian Railway Catering & Tourism Corporation [IRCTC] — refund waiting since nov 2019

Address:	Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001, New Delhi, Delhi, 110025
Website:	www.irctc.co.in

Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
Pls find the ticket no. And reminders sent.
- 5493053
- 5493279
- 5720764
- 5795612

Today when contacted they asked me again to send the reminder. I am really pissed off.
The amount to be refunded is : rs. 4985 & rs. 2240

I will share you my pnr no. And other details once i hear from you based on ticket id assigned.
Pls help me in getting my refund back.
Br//zafar