Indian Railway Catering & Tourism Corporation [IRCTC] — Refundable money

Address:

Ahmedabad, Gujarat, 382475

I booked ticket in irctc from ahmedbad to borival for 22 nd january 2017 on train no 22964.my pnr no. is [protected] .
but in the final chart my sheat is not booked so after that i cancelled the ticket and then i got msg from irctc that i will get refund of rs. 240 but till date i didnt get refund money and try to contact many time but there is no reply from irctc side then i sent mail 2 time also but till date i didnt get any help . so please kindly help me to get my refund money.